Terms and conditions

FirstFloor’s paid services are digital services: access to contact details and time-limited featured listing plans. No physical product is shipped. Once contact details have been unlocked or a featured plan has started, a change of mind does not normally qualify for a refund.

If you were charged more than once, or a successful payment did not provide the purchased service, contact FirstFloor support with your registered phone number and transaction ID. We will review the payment and, where a refund is approved, return it to the original payment method. Your bank or payment provider determines when the credit appears.

Before submitting the site for review: add a visible support email, phone number, business name and address, and publish the refund policy as its own linked page. Cashfree asks merchants to display business details, customer support information, and clear refund, privacy, and terms policies; wording alone does not guarantee approval. Cashfree merchant requirements, Cashfree onboarding guidance.